Store Policies
The American Vacuum Commitment to our customers:
If you experience any problem with your purchase after the manufacturers’ warranty period please feel free to contact us:
- We can assist in solving your problem
- We can offer advice as to what can be done to solve the problem in your own home.
How we ship
- All Orders over $50 are shipped UPS ground FREE of charge.
- All shipping is done by UPS ground, unless otherwise noted. Shipping is done within 10 business days. Two (2) days is a typical shipment time.
- UPS does not deliver to PO Boxes, APO’s or FPO’s. US Postal Service will be used in these cases
- Should your order become damages in shipping or a defect discovered upon initial usage, a UPS call tag is placed for an item to be picked up and we immediately ship out a replacement at no cost to you. Please contact us immediately if this happens.
- If you have any concern or problem about your shipment, contact us at (800) 882-1995.
