I was reluctant to call this company, because it’s so difficult to find great help. However, I would give this company 10 stars if I could! I had 4 problems with my built in vacuum and Don fixed them all quickly and did a perfect job!!! What luck!!!!
UPDATE: Finally heard from them. They don't have product requested, and refunded my money. Thank you.Ordered two steam Mop replacement filters December 1st 2023. My credit card was immediately charged. I have not received my order, nor have I heard from American Vacuum Co about a delay.Extremely disappointed.IF, these show up, I'll be surprised.
I have always had excellent service at AVC. I walked into the store in 2005 and asked Dave to suggest a vacuum that would outlast 10 kids…. My vacuum still works and the kids have all grown up and moved out. I have purchased 4+ vacuums for home and work and can honestly say American Vacuum Company has always gave me the best service and vacuums! Dave will missed greatly. Sincerely!
Bissell sent me to this store for potential warranty work. I was very impressed with how knowledgeable and competent these men were! They had to do some extra work to ensure the repair was covered by Bissell, but they did it! I was very grateful and they were done in less than 5 business days (probably sooner, but I didn't get there)! Store is definitely full of supplies, hardware, and more vacuums than you could name, but hey, they're a vacuum repair store, not a corporate ran, show store! They did great work. I'd for sure go back!
I've had my vacuum repaired here twice (same vacuum, more than 5 years apart!). They are courteous, helpful, and very knowledgeable. After each repair, my machine has worked good as new! I'm very happy to have this service nearby.
Very helpful in explaining the options on Simplicity model, one of which we had for over 10 years, and its successor, Riccar. Went with a new model Riccar. Gentleman provided great basic advice on the model features to make my decision.
They had my Dyson from 1/11/23 to 3/9/23 and said that because Dyson closed their stores in the Kansas City area, they had to wait for parts. When I asked for my vacuum back, they gave me a different Dyson. I corrected them noting that there was someone else’s name on it, then they returned with a different one with a name scratched out and mine written on it (mine was purple, they gave me a white one), that was after they offered me another vacuum and then offered to take parts off someone else’s. Two months for them to take parts off my vacuum and give me someone else’s appliance.Good if you want to buy a vacuum (large selection), just beware.
Fantastic service! It’s comforting to find that there are still independent companies who are not only knowledgeable in repair, but care enough to go the extra mile!! Thank you SO MUCH!! What a blessing!
They had what I needed - bags for an older Kirby. The store itself is very full of supplies and vacuums. It's a good resource. Not sure on prices for used vacuums but they had plenty to choose from. If you wanted something for a tough job it seems like a good place to check.
This company had what I wanted a fan belt. But the old man that waited on me was hateful. Just because I made mistake about name of the vacuum and I had to ask for different belt . He said to me are you sure are you going to come again and again again too get it. I couldn't believe his mouth. But it might have been because I'm not white. There was no need for those words and hateful attitude. I won't be back there . But it doesn't surprise me .
Have been going here for 30+ years! Purchased vacuums and had repairs done. Very affordable and big range of vacuums. Great place to purchase your vacuum and great place for repairs to your old vacuum!
Can’t say enough good things about this place! my puppy chewed up my vacuum cleaner cord, so I brought it to American vacuum. They had it ready for me the next morning! I’ve had so many vacuum cleaners just randomly go out on me. I’ll be using this place again in the future instead of throwing out my machine!