Bissell sent me to this store for potential warranty work. I was very impressed with how knowledgeable and competent these men were! They had to do some extra work to ensure the repair was covered by Bissell, but they did it! I was very grateful and they were done in less than 5 business days (probably sooner, but I didn't get there)! Store is definitely full of supplies, hardware, and more vacuums than you could name, but hey, they're a vacuum repair store, not a corporate ran, show store! They did great work. I'd for sure go back!
I've had my vacuum repaired here twice (same vacuum, more than 5 years apart!). They are courteous, helpful, and very knowledgeable. After each repair, my machine has worked good as new! I'm very happy to have this service nearby.
Very helpful in explaining the options on Simplicity model, one of which we had for over 10 years, and its successor, Riccar. Went with a new model Riccar. Gentleman provided great basic advice on the model features to make my decision.
They had my Dyson from 1/11/23 to 3/9/23 and said that because Dyson closed their stores in the Kansas City area, they had to wait for parts. When I asked for my vacuum back, they gave me a different Dyson. I corrected them noting that there was someone else’s name on it, then they returned with a different one with a name scratched out and mine written on it (mine was purple, they gave me a white one), that was after they offered me another vacuum and then offered to take parts off someone else’s. Two months for them to take parts off my vacuum and give me someone else’s appliance.Good if you want to buy a vacuum (large selection), just beware.
Fantastic service! It’s comforting to find that there are still independent companies who are not only knowledgeable in repair, but care enough to go the extra mile!! Thank you SO MUCH!! What a blessing!
They had what I needed - bags for an older Kirby. The store itself is very full of supplies and vacuums. It's a good resource. Not sure on prices for used vacuums but they had plenty to choose from. If you wanted something for a tough job it seems like a good place to check.
This company had what I wanted a fan belt. But the old man that waited on me was hateful. Just because I made mistake about name of the vacuum and I had to ask for different belt . He said to me are you sure are you going to come again and again again too get it. I couldn't believe his mouth. But it might have been because I'm not white. There was no need for those words and hateful attitude. I won't be back there . But it doesn't surprise me .
Have been going here for 30+ years! Purchased vacuums and had repairs done. Very affordable and big range of vacuums. Great place to purchase your vacuum and great place for repairs to your old vacuum!
Can’t say enough good things about this place! my puppy chewed up my vacuum cleaner cord, so I brought it to American vacuum. They had it ready for me the next morning! I’ve had so many vacuum cleaners just randomly go out on me. I’ll be using this place again in the future instead of throwing out my machine!
I came in to replace a belt on an old vacuum on its last legs. They ended up finding me a new vacuum that was within my budget and leaps and bounds above the old one! Having kiddos I’ve had a few clogs, and they’ve taken almost no time to repair it and get it back to new. They know what they’re doing, and sell and maintain high quality products; highly recommend!!!
I've been coming to American for as long as I can remember. It's literally the only place I go when it comes to buying a new vacuum or getting mine repaired. I know I can count on the owner Dave to always be here and to make sure I get what I came in for. When you find someone that you know you can trust for price and service you stay with them. There is only one place I go for my vacuum situation. I love this place.
I was advised to buy one of their vacuums that they sold in their shop and I absolutely love it and so do my cleaning ladies! Also the repairs are done very quickly when they are needed and they are very friendly and informative!
I was pretty excited when I picked up my "old" vacuum cleaner. He put it on his suction machine for comparison, and it works like new! I am someone who loves to make the old- new again from mending to repairing tools. It is so good to know that there are skilled craftsmen out there still to help with these older vacuums!Thank you American Vacuum.
I wouldn’t take my vacuum to anyone else. Dave is the owner and he’s awesome very friendly and knows his trade. Kudos to him !! If you’re ever in need of any repairs or simply need another vacuum he’s the guy
I've always been extremely happy with the repair jobs and the speed they get my vacuum serviced. They have every brand you can imagine and have great deals on new and previously owned vacuums. I would highly recommend them and well always use them.
First time user, quick, fast and friendly service. Knowledgeable staff willing to explain and answer all your questions. I do recommend American Vacuum of Gladstone for all your floor care services! Thanks!
I took in my Miele canister vac to see if they could fix it. It's an orange model geared towards pet owners. The vacuum had lost a considerable amount of its suction power probably due to the fact that I had forgotten to put a bag in it so the motor had been overworked. Anyways, about 2.5 weeks later I got a call to pick it up. I ran it long and hard all over my house vacuuming up cat fur when I got it back. The suction was pretty much back to its original power & the motor was no longer running hot. I'm not sure if they replaced the motor or just repaired the motor, but it seems to be running as good as new & the cost was incredible reasonable in my opinion especially compared to buying anything brand new. Buying anything brand new would have pushed my budget to the limit so I am. very grateful that they were able to repair the one I already had:)
I’ve been here twice for my 17 yr old Dyson and they are amazing. Targeted and Fixed the problem quickly and efficiently with no bs or trying to sell you things you do not need. Their honesty and pricing is highly appreciated. 💯 recommend if you need repairs or shopping for a vacuum.
Thanks, to my phone call to Dave and his explanation of how the product works together when replacing parts to a central vac that is no longer made. I was able to get to proper parts and now I’m able to get my floors cleaned!
David is very knowledgeable about all types of vacuums. I bought a Sebo vacuum and absolutely love it. They are very helpful with any type of problem you might have with your vaccum. I highly recommend them.
I came to this store to get a replacement hose for my central vacuum system that I hadn't used in years.When I got to the store on North Oak, the gentleman, (the owner)who helped me was very knowledgeable and showed me what I needed.I will always bring my business to him in the future. Very easy to work with and fixed me up with an affordable solution. + included added value. Thank you for your expertise and time!
We have purchased two vacuums from American vacuum company, we used to buy which we thought were the top of the line Dyson vacuums which didn’t work that well, so we went to American vacuum company and purchased a Kirby which was very efficient and it picked up so much more dog hair than our Dyson ever did. Then we upgraded to the Riccar supralite which was an amazing vacuum and it blew our Dyson away and we were amazed on how much it actually picked up. It was the best vacuum we’ve ever had. The sales team at American vacuum company were outstanding, friendly and knowledgeable and picked the perfect vacuum for us. I have referred friends to go to American vacuum.Thanks Dave and Terri Bennett
Our purchase of a Hoover vacuum from this location was the best investment in a home appliance that we have made over the past year. The staff is friendly and very knowledgeable. I would highly recommend them to anyone in the market for a vacuum!!
My parents and a couple friends referred me to this place. My Dyson finally died on me and this place brought it back to life and for way less then buying a new one would have cost! THANK YOU highly recommended!
I can’t say enough good things about American Vacuum in Gladstone! I have a dyson well over 15+ years old and working a week they got it repaired and running better than before it broke! Very friendly and affordable as well!